PAYMENT INFORMATION
Delivery charges for orders from the Online Shop?
Delivery charges vary depending on your location and order value. We aim to provide affordable and reliable shipping options. During checkout, you can view the exact delivery charges for your order. For more details, please visit our shipping policy page or contact our customer support team.
How long will delivery take?
Delivery will take approximately 3-4 days for orders from Sarahug. Let us know if you need updates or assistance in tracking your package
What exactly happens after ordering?
Once you place your order on Sarahug, our team carefully processes it and prepares it for shipping. You’ll receive an order confirmation email, and we’ll share tracking details when it’s dispatched. Our team ensures every step is handled promptly and securely.
Do I receive an invoice for my order?
Yes, you will receive an invoice for your order from Sarahug. It will be sent to your email along with the order confirmation and also included in your package. If you need a copy, please let us know.
SHOPPING INFORMATION
When the order payment is taken of my bank account?
Payment is usually processed immediately after you place your order on Sarahug. Depending on your bank, the transaction may reflect within 1-3 business days. You’ll receive a confirmation email once the payment is successfully deducted.
What should I do if I receive a damaged or wrong product?
If you receive a damaged or incorrect product from Sarahug, please contact our customer support immediately with your order details and photos. We will quickly assist you with a replacement or refund to ensure your satisfaction.
Can I change or cancel my order?
You can request to change or cancel your Sarahug order within 24 hours of placing it. Please contact our customer support as soon as possible. Once the order is processed or shipped, changes or cancellations may not be possible.
