SaraHug – Terms & Conditions
1. General
By accessing or using the SaraHug website, you agree to be bound by all terms, conditions, and policies listed here. These terms apply to every visitor, buyer, or user of our platform. If you do not agree with any part of these conditions, you must discontinue using our website immediately. SaraHug reserves the right to update or change these terms at any time without prior notice, and your continued use of the website constitutes acceptance of those changes.
2. Products
All products sold on SaraHug are crafted with care, and we strive to display them as accurately as possible. However, minor variations may occur due to lighting, camera angles, and differences in screen resolution. These natural variations shall not be considered defects. We also reserve the right to modify, update, or discontinue any product at any time based on availability, quality standards, or design updates.
3. Orders
When you place an order on the SaraHug website, it is considered an offer to purchase. Acceptance of your order is subject to product availability, address verification, and successful payment. We reserve the right to refuse, cancel, or limit quantities for any order at our discretion. Reasons may include inaccurate details, repeated order failures, suspicious activity, or circumstances beyond our control.
4. Pricing
All prices listed on our website are the final prices applicable at the time of purchase. Prices may change without notice due to material cost changes, shipping-related updates, or pricing strategies. In case of any pricing error or system issue, SaraHug reserves the right to cancel or modify the order and issue a refund if payment has already been processed.
5. Payment
SaraHug accepts only prepaid payments through trusted and secure payment gateways. All transactions are encrypted and processed through authorized third-party providers. Since we do not support Cash on Delivery (COD), customers are required to complete full payment before an order is confirmed. Failed payments or discrepancies may lead to order cancellation.
6. Shipping
We ship orders exclusively within India using reliable courier partners. Estimated delivery timelines may vary based on your location, courier availability, or operational constraints. Delays may occur due to weather, festival seasons, logistics issues, or unforeseen events. Once the product leaves our facility, responsibility for transit delays lies with the courier company, but we will assist you in tracking and resolving concerns.
7. Returns & Refunds
SaraHug follows a strict No Return and No Exchange policy to maintain hygiene and quality standards for kids’ clothing. Refunds are processed only in special circumstances, such as product unavailability or order cancellation by SaraHug. We encourage customers to review product descriptions, size charts, and details carefully before placing an order.
8. Liability
SaraHug is not liable for damages arising from misuse, improper handling, or unauthorized modification of our products. We are also not responsible for losses caused due to courier delays, incorrect address provided by the customer, missed delivery attempts, or circumstances beyond our control. By purchasing from our website, you agree that SaraHug’s liability is limited to the value of the product purchased.
9. Contact
For any concerns or questions related to these Terms & Conditions, you can reach us at:
sarahugkidslove@gmail.com
